> ## Documentation Index > Fetch the complete documentation index at: https://docs.jinn.so/llms.txt > Use this file to discover all available pages before exploring further. # Troubleshooting > Find the page that fixes what you're seeing — from a recording that didn't start to a project you can't open. Find what you're seeing in the left column. The right one says what to do, and its link goes to the section that explains it. ## Recordings and uploads | What you see | What to do | | - | - | | No recording bar, or no meeting features at all | [Turn on meeting notes](https://docs.jinn.so/meetings/record-a-meeting.md#turn-meeting-notes-on) in the desktop app's settings | | Jinn can't hear you, or can't hear the others | Check the microphone and system-audio [permissions](https://docs.jinn.so/meetings/record-a-meeting.md#turn-meeting-notes-on) | | **Recording didn't start**, **Recording stopped — the server didn't accept it**, or **This meeting was deleted** | [What each message means and what to do](https://docs.jinn.so/meetings/record-a-meeting.md#when-the-recording-bar-reports-a-problem) | | **You can't file this meeting in that project** | Pick a project you can edit under **Select project** — [details](https://docs.jinn.so/meetings/record-a-meeting.md#when-the-recording-bar-reports-a-problem) | | Jinn asks **A meeting is recording** when you quit | [Stop and save, or keep recording without a window](https://docs.jinn.so/meetings/record-a-meeting.md#quit-the-app-mid-meeting) | | A meeting titled **(continued)** | The app closed mid-meeting and finished saving it when it started again — [why](https://docs.jinn.so/meetings/record-a-meeting.md#stop) | | The recording bar shows up in your screen share | [Hide the bar when sharing](https://docs.jinn.so/meetings/record-a-meeting.md#keep-the-bar-out-of-your-screen-share) | | A file was refused, or an upload failed | Find the message in the [list of refusals](https://docs.jinn.so/meetings/upload-a-recording.md#when-a-file-is-refused) — each says what to do | | A video says it needs its audio converted | [Upload it from Chrome or the desktop app](https://docs.jinn.so/meetings/upload-a-recording.md#when-a-file-is-refused) | | **The workspace is out of storage** | [Check what's using the space](https://docs.jinn.so/workspace/settings.md#see-how-much-storage-you-use) | ## After a meeting | What you see | What to do | | - | - | | A transcript, but no agent has written anything | [Give the recording a project](https://docs.jinn.so/meetings/check-a-recording.md#when-a-recording-has-no-project) | | No transcript, or **Transcription failed** | Read the line under it and [do what that reason needs](https://docs.jinn.so/meetings/check-a-recording.md#when-transcription-fails), then click **Try again** | | **No transcript for** a stretch of the meeting | Click **Try the missing parts again** under the transcript — [gaps](https://docs.jinn.so/meetings/review-a-meeting.md#fill-a-gap-in-the-transcript) | | **This recording couldn't be finished** on the player | Click **Try again** on the transcript — [details](https://docs.jinn.so/meetings/check-a-recording.md#when-transcription-fails) | | An agent with a red mark, or **Insight generation failed** | Click **Try again** — [if it keeps failing](https://docs.jinn.so/meetings/check-a-recording.md#when-an-agent-fails) | | **Waiting for the transcript…** for a long time | Long meetings take a while — [why an agent hasn't started](https://docs.jinn.so/meetings/review-a-meeting.md#when-an-agent-hasnt-written-anything) | | A project has five agents, and only one wrote something | That's expected: only Default reads by itself. [Ask another agent](https://docs.jinn.so/meetings/review-a-meeting.md#add-an-agent) | | **Add agent** is greyed out | Hover over it — the tooltip says why. [The reasons](https://docs.jinn.so/meetings/review-a-meeting.md#add-an-agent) | | Your corrections disappeared | The write-up was probably [regenerated](https://docs.jinn.so/meetings/review-a-meeting.md#regenerate-a-write-up) — look for your version in **Version history** | ## Search and chat | What you see | What to do | | - | - | | Search doesn't find something you know is there | [Check what search can reach](https://docs.jinn.so/find/search.md#when-results-look-wrong) | | New meetings never turn up in search | A provider key has probably stopped working — [check indexing](https://docs.jinn.so/workspace/ai-and-indexing.md#what-stops-loudly-and-what-stops-quietly) | | The chat says **No results found** or **Workspace search failed** | Ask again, or [widen what the chat looks through](https://docs.jinn.so/find/ask-a-question.md#check-an-answer) | | A skill chip says it's no longer available | Remove the chip and send again — [why it happens](https://docs.jinn.so/skills/use-skills.md#keep-the-list-tidy) | | You deleted a doc by mistake | [Restore it from the trash](https://docs.jinn.so/docs/write-a-doc.md#delete-a-doc-and-get-it-back) | ## Access and AI | What you see | What to do | | - | - | | You can't open a project, a recording or a doc | [Ask for access](https://docs.jinn.so/workspace/people-and-access.md#when-someone-cant-open-something) — or check you're in the right workspace | | A button is missing or greyed out on an agent, a skill or a setting | You need more rights. The note at the top of the page says whose: [agents](https://docs.jinn.so/agents/add-an-agent.md), [skills](https://docs.jinn.so/skills/use-skills.md), [workspace settings](https://docs.jinn.so/workspace/settings.md) | | A provider key shows a warning, or the AI stopped answering | [Fix or replace the key](https://docs.jinn.so/workspace/ai-and-indexing.md#key-states-and-what-to-do-about-each) | | You can't get back into your account | [Reset your password](https://docs.jinn.so/workspace/sign-in.md#reset-a-forgotten-password) | | **This link has expired**, **Open this link where you asked for it**, **This link is incomplete**, or **Couldn’t sign you in** | [What each one means and what to do](https://docs.jinn.so/workspace/sign-in.md#when-a-sign-in-link-doesnt-work) | | *Temporary email addresses cannot be used to sign up* | Sign up with your regular address — see [Create your account](https://docs.jinn.so/workspace/sign-in.md#create-your-account) | | *Only the workspace owner can invite admins* | Change those CSV rows to `member`, or ask the owner — see [Invite someone](https://docs.jinn.so/workspace/people-and-access.md#invite-someone-to-the-workspace) | Not on the list? Write to [support@jinn.so](mailto:support@jinn.so) with what you did and what you saw. The questions that come up most will find their way onto this page. ## Where to go next > [card] [Where your data goes](https://docs.jinn.so/workspace/your-data.md) > > Who can open a recording, and what deleting removes. > [card] [Glossary](https://docs.jinn.so/resources/glossary.md) > > Every word Jinn uses for a thing of its own. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.