Troubleshooting

Find what you’re seeing in the left column. The right one says what to do, and its link goes to the section that explains it.

Recordings and uploads

What you see	What to do
No recording bar, or no meeting features at all	Turn on meeting notes in the desktop app’s settings
Jinn can’t hear you, or can’t hear the others	Check the microphone and system-audio permissions
Recording didn’t start, Recording stopped — the server didn’t accept it, or This meeting was deleted	What each message means and what to do
You can’t file this meeting in that project	Pick a project you can edit under Select project — details
Jinn asks A meeting is recording when you quit	Stop and save, or keep recording without a window
A meeting titled (continued)	The app closed mid-meeting and finished saving it when it started again — why
The recording bar shows up in your screen share	Hide the bar when sharing
A file was refused, or an upload failed	Find the message in the list of refusals — each says what to do
A video says it needs its audio converted	Upload it from Chrome or the desktop app
The workspace is out of storage	Check what’s using the space

What you see	What to do
A transcript, but no agent has written anything	Give the recording a project
No transcript, or Transcription failed	Read the line under it and do what that reason needs, then click Try again
No transcript for a stretch of the meeting	Click Try the missing parts again under the transcript — gaps
This recording couldn’t be finished on the player	Click Try again on the transcript — details
An agent with a red mark, or Insight generation failed	Click Try again — if it keeps failing
Waiting for the transcript… for a long time	Long meetings take a while — why an agent hasn’t started
A project has five agents, and only one wrote something	That’s expected: only Default reads by itself. Ask another agent
Add agent is greyed out	Hover over it — the tooltip says why. The reasons
Your corrections disappeared	The write-up was probably regenerated — look for your version in Version history

What you see	What to do
Search doesn’t find something you know is there	Check what search can reach
New meetings never turn up in search	A provider key has probably stopped working — check indexing
The chat says No results found or Workspace search failed	Ask again, or widen what the chat looks through
A skill chip says it’s no longer available	Remove the chip and send again — why it happens
You deleted a doc by mistake	Restore it from the trash

What you see	What to do
You can’t open a project, a recording or a doc	Ask for access — or check you’re in the right workspace
A button is missing or greyed out on an agent, a skill or a setting	You need more rights. The note at the top of the page says whose: agents, skills, workspace settings
A provider key shows a warning, or the AI stopped answering	Fix or replace the key
You can’t get back into your account	Reset your password
This link has expired, Open this link where you asked for it, This link is incomplete, or Couldn’t sign you in	What each one means and what to do
Temporary email addresses cannot be used to sign up	Sign up with your regular address — see Create your account
Only the workspace owner can invite admins	Change those CSV rows to `member`, or ask the owner — see Invite someone

Not on the list? Write to support@jinn.so with what you did and what you saw. The questions that come up most will find their way onto this page.